Many people in training and consulting today focus almost entirely on the 'what-to-do-now' with a few fundamentals which can work well for some dealers, even those that are struggling with online marketing, lead handling and brand extension/equity.
That can be absolutely fine, turning a new leaf and running down after what's next. Do that without watering the whole tree…and the leaf dies with the tree. Your wonderful new iPhone, Storm or Omnia are wonderful, technological wonders…that can't stop you from having an entire conversation of "uhhs, umms, ahhs and ya knows".
Dealers, it's time to get serious about the help you need, not the help you think you need. Hot on vSEO to drive organic traffic? How many more leads can you take when your current ones are being answered effectively? Paying more to market your pre-owned vehicles so more traffic sees your inventory? Only for the public to see mediocre (or no) pictures and realize that you haven't taken the time to focus on keywords and correct descriptions? Guess what…your competition got it right! Afraid to ask your next customer for a recommendation? How then can you get it online?
It's past the time to seriously look at everything you are doing today and how to improve those before you go onto the next thing that can mask an inadequacy. Not that you're expected to be perfect, nobody is going to ask you of that…gosh, consultants and trainers aren't either!
But you have to absolutely do the fundamentals consistently and as correctly as possible before you spend the extra $2,000 a month on the new whippersnappermagicaldoodah. Water the whole tree and every leaf gets lifted higher and everyone gets to grow together (and stay around a little while longer).
Best practices: Professional Insight, Powerful Results