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Posts with cars.com tag.
Cars.com Webinar: Cashing in on Web 2.0, Using Social Media Sites to Drive Sales

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As online communities grow in ever-increasing numbers, are you a part of the conversation or standing on the sidelines? Social media sites such as Facebook, MySpace and Twitter allow you to engage your customers outside the store and develop relationships that drive repeat and referral business. This webinar examines the rules of engagement on these sites to help you understand the channels and how you can capitalize on them.
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In this session led by Kathy Kimmel, Cars.com director of automotive consulting and dealer training, you'll learn how to:

  • Identify which social media sites connect your store with in-market shoppers
  • Incorporate social media sites into your sales process
  • Develop site-specific tactics that help you engage car buyers and encourage open communication
  • Determine who should manage your social media presence

Friday, August 14, 2009 12:00 pm EDT / 9:00 am PDT

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Free Webinar: Your Site, Your Sales: Win More Deals With More Roads to Your Internet Showroom

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Online, you know the power of your website to connect with in-market
shoppers and get them into your store to buy a car. How customers
arrive at your site, though, can vary with where they are in the
purchase process and their internet habits. While some prospects take a
direct route by entering the URL, many more buyers arrive via
third-party shopping sites, automakers’ sites and search engine results
pages. Are you casting the widest possible net to reach them, or are
you relying on luck? This webinar examines tactics you can use to lead
ready-to-buy shoppers to your site and work with them to win their
business.

In this session, you’ll learn:

  • Where car buyers look on the internet to get the information they need.
  • Which internet sites in-market shoppers consider the most valuable.
  • How to leverage third-party sites to drive traffic to your store’s site.
  • How to implement SEM and SEO campaigns that drive results.

Friday, June 12, 2009 9:00am PDT/12:00pm PDT

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Webinar: Stimulating Profits: Used Cars Drive Sales Success in 2009

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Industry Roundtable Discussion With:

  • Mitch Golub, president, Cars.com
  • Art Spinella, president, CNW Marketing
  • Paul Taylor, chief economist, NADA

With
sales of used cars expected to return to 40 million-plus units in 2009,
used-car sales stand out as a bright spot in automotive retail. For
consumers concerned about their purse strings and possible job losses,
buying a pre-owned car allows them to get the vehicle they need and
maintain their peace of mind. This webinar examines the current outlook
for the year ahead and outlines the practical steps dealers must take
to survive and even thrive in this changing economy.

In this session, you’ll learn how to:

  • Fine-tune your advertising strategy and media mix to reach in-market shoppers.
  • Capitalize on economic uncertainty and pent-up demand to drive more used-car sales.
  • Stock your store with in-demand cars that turn quickly and hold gross.
  • Leverage third-party vehicle history reports and factory certification programs to build buyer confidence in your listings.

Thursday, April 9, Noon ET/9:00AM PT

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Chat Up Your Inventory: Leverage Chat to Reach In-Market Shoppers and Win the Sale

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Date: Friday, Feb. 13, 2009
Time: Noon to 1 p.m. (Eastern)
Location: Your Computer
Cost: FREE Click Here

Online advertising allows car buyers to connect with you in myriad ways: making a phone call, sending an email, visiting the store or clicking over to your store's website. The growing use of chat among online shoppers creates an additional channel to reach in-market shoppers and compete for their business. This webinar outlines the new communication strategies required to engage internet car buyers and stay with them throughout their shopping process.

In this session led by Kathy Kimmel, a Cars.com automotive consulting and dealer training manager, you'll learn how to:

  • Incorporate chat functionality into your online listings
  • Answer shoppers' questions and obtain their name and contact information
  • Encourage shoppers to set and keep an appointment
  • Follow up with prospects until they buy a car

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Waiting For The Opportunity That Already Passed? Try To Process That!

No knock to hear. No call to answer. No door to open. No question to respond to. The customer was never yours. It happens more than not and it's aggravating as hell to deal with…if you do at all. Today you have two choices:

1. Wait for the next 'up' and work in the same manner as before
2. Create, extend and perpetuate a brand and destination where people want to interact with you

The result will be massively different but the actions required are not so disparate. What are you providing clients with that they'll remember you by? Are you qualifying and inviting before you try to sell (yes, that includes the appointment). It's been estimated over the past few years that nearly three quarters of vehicle buyers online have ended up buying from a store other than the first contacted, sometimes the third or fourth.

No matter what it is you actually do, stay relevant. Which models are people looking at most on your site? Which specials have the most hits? Which emails you send aren't getting opened? When is the last time you tailored your home page to traffic trends?' What are you doing to create opportunities?

IM@CS spends a lot of time on process and branding. Without process, the best online marketing, CRM, emails, websites and more will not deliver the results you want. By the same token, all process and lousy brand, marketing and reach won't win you fans either.

Some day soon, you'll have to get out of comfortable and get with now. Leave what worked behind and start creating what's next. Use what happened yesterday to do it better tomorrow. You can't process (or make a process for) something that is not identified, understood and actionable. Remember the definition of insanity: doing the same things over and over again and expecting a different result.

What is it going to take to change perspectives from loss to gain? From hiding to opportunity? And from losing to winning? Just turning off the television won't do it. Those who are doing everything possible to not only brand and promote but connect with consumers will win, period.  It's a mindset and will take work.

Make sure the next chance is the one that didn't get away. People are begging for reasons to trust rather than fear. Guess what, you only have to worry about your customers! I'm not talking about the fact that Edmunds, KBB, Cars and Trader traffic is up 20%+. Do what it takes to attract every opportunity and capitalize on it "in your neck of the woods" as Al Rocker would say.

Stop waiting. Start acting. Start creating. Start adjusting, Start relating, Start understanding. Start executing. Start right now. I can guarantee you you'll get more opportunities. Remember that it's a numbers game and you have to start to win.

Best practices: Professional Insight, Powerful Results