Tag Archives: jdpower

The Disappointment Your Customers Experience Comes From Within

Let's face it, we're all consumers. Even the highest-paid CEOs in the world have to do it: shop and buy. They will engage a brand, a retailer, a transaction with one expectation in mind: satisfaction. Whether a $4 latte or a $4,000,000 property, there is a process we go through to self-determine the investment of […]

Getting Ready For Digital Dealer And DrivingSales Executive Summit? Here’s Some Tips

Tickets? Check. Hotel? Check. Registration? Check. FlipCam? Check. SmartPhone? Check. A plan to make what you take back with you work? Ummmm. Not checked! Digital Dealer 9, DrivingSales Excecutive Summit and JD Power Internet Roundtable are right around the corner. Have you mapped out your sessions? Have you made a commitment to have executable items […]

A Week In Vegas Automotive Style (In A Few Paragraphs)

It's the conference time of the year for the automotive biz and this last week didn't disappoint. Having attended both the first-ever DrivingSales Executive Summit and the venerable JD Power Internet Roundtable it was clear, to some degree, as to what the leaders are looking for, discussing and sharing.  My first observation? Not enough dealers […]

Webinar: Reving up Automotive Market Research with Social Media Analysis

As auto manufacturers and suppliers grapple with tough economic times, understanding consumer preferences becomes even more important for near-term survival as well as future viability. J.D. Power and Associates’ Web Intelligence Division utilizes social media to help the auto industry gain consumer insights, mining the blogosphere for unvarnished insight and unbiased opinion. We invite you […]