Tag Archives

Posts with drivingsales tag.
DSES: Can You Feel Me Or Is It The Customer Experience?

DrivingSales Executive Summit 2014 is officially in the books. It was a sold out event once again that enveloped the Bellagio Hotel in Las Vegas for the better part of three days. Planned was a (digital) star-studded keynote speaker list plus some of the finest breakout speakers, many dealers, for those in attendance. Here's some highlights form the event from IM@CS' perspective:

Day One

Just as last year, there was a Canadian Breakout Session housing some of the top companies from our neighbors to the north along with some powerful presenters including Grant Gooley and Jeremy Wyant. Jay Radke and Brent Wees definitely brought the "eh" for a second time. Rumor is that next year will be bigger and better (and DSES will NOT be during Canadian Thanksgiving!).

After Emcee Charlie Vogelheim’s grandiose welcome of the attendees, DrivingSales' founder Jared Hamilton managed a uniquely powerful opening recognizing a few members of the car dealer community from stage for thie personal triumphs and celebrations. Most poignant was a heartfelt message and standing ovation for Courtney Cox Cole of Hare Chevrolet. Just completing her last round of chemotherapy a few days prior to the opening of DSES, her presence was missed however her spirit was felt.

The first keynote was Florian Zettelmeyer of The Kellogg School of Management hitting hard on data, telling dealership attendees to get smart on analytics. Well, it was more like "become data scientists", however put the message was clear. This year's Best Idea Contest followed and the audience was treated to some unique ways of approaching the "digital sprawl" that's occurring for dealerships (winner was a repeat of last year, Robert Karbaum). Add to that Mr. Vogelheim’s “costume” unveil, a cowboy shirt that was a present from CADA’s Tim Jackson.

Breakouts began and the session IM@CS attended was with Shaun Raines and Tom White Jr. As expected they hit their stride quickly offering specific actions to dealers that want to build a unique brand, market awareness and make customers the center of their world. Word back from other sessions was positive.

The Fireside Chat that followed had good information however it lacked some of the powerful punch from previous events (DSES and Presidents Club) that had the audience leaning forward or nodding/shaking heads in agreement/dischord. Jared guided Cars.com's Mitch Golub and DealerSocket's Jonathan Ord through a bevy of industry-directional questions and statements.

Day one's evening keynote was Brian Solis, who essentially is Altimeter Group's head analyst focusing on disruptive technology. As expected he brought insight, candor and a new perspectives to the majority-dealer audience, bringing up challenges and opportunities that the industry is facing now and in the near term. He touched on customer experience, the mobile audience, disruption occurring now that is effecting vehicle sales (Tesla and Uber were examples). He signed books immediately after as the reception began.

Day Two

 

Mike Hudson from eMarketer, a nicely-paced review of where the target is moving with consumers in regard to mobile, engagement, disruptive tech and how the sales funnel has move. Like Solis the evening before, he warned dealers and OEMs to stay up with consumer demand for information and provide only value-based experiences.

Breakouts followed and included such speakers as Bobbie Herron and Brian Armstrong in a joint session on utilizing a BDC or not and Jeff Kershner discussing the mobile-based shift for today’s showrooms. Then Jared hosted a fireside chat with two top executives from the newly-formed CDK Global (previously The Cobalt Group). The keynote before lunch featured Adam Justis of Adobe talking about how dealership marketing must be customer-centric and fully integrated, further pushing the “customer experience” drumbeat for the weekend.

After lunch it was Innovation Cup time and this year’s finalists covered a broad range of dealer services. Not all new however all had a updated take on what is essentially consumer engagement via their technology (NewCarIQ ended up with the win).

Then, it was time for speed listening with Jared Hamilton. His keynote this year, “Competing on Customer Experience”, was another blistering wordfest of reality and must-do strategy, followed by a first-of-its-kind video compilation of customer feedback on car buying experiences. The full study isn’t due until next year, however the teaser included a handful of truthful, hard-hitting testimonials that dealers must listen to.

Afternoon breakouts ensued, showcasing among others Eric Miltsch of Command Z Marketing on wearable tech, Megan Barto of Ciocca Honda & Hyundai on dealership culture, Mike Martinez of DMEautomtoive on putting mobile as your top strategy, Mario Clementoni of NADA on best practices and Joe Chura of Dealer Inspire on website/lead optimization. Chura gave out some valuable “freebies”, third party tips, software/programs and offers that included one from Google not previously known.

Closing our day two was a second-time speaker that couldn’t have come at a more appropriate time. Rand Fishkin of MOZ (formerly SEOmoz) dove right into what must-use best practices need to be deployed today for SEO to stick. Raising the bar he set two years ago, his presentation dealt with can-do/don’t-do advice and the Q&A addressed misinformation/misconceptions that many dealers hear regularly through auto industry sources.

Day Three

Charlie and Jared started the morning with the winners of the Innovation Cup then immediately into the 4th Annual Digital Media Debate hosted by Joe Webb of DealerKnows Consulting. A slightly different format than previous years, two retail executives, two consultants and two vendors addressed topics ranging from Adaptive vs Responsive websites to relying on third party leads, conglomerate vendors versus specialized suppliers and one-price stores versus traditional.

The last round of breakouts showcased Christian Salazar of DealerFire on how consumers are finding your website and content, Aaron Wirtz from Subaru of Wichita recapping how the store addressed their potentially damaging PR debacle and turned it into a complete positive (that ended up going viral) and David Kain of Kain Automotive talking about how to make memorable connections with your customers that last.

Closing the 2014 DSES event was Bryan Eisenberg of Eisenberg Holdings. His presentation, bookending Florian’s from Sunday, was an appropriate ending note on the customer experience “Cool-Aid”. Hitting right on topic after topic regarding analytics, measurement, impending trends in consumer shopping and more, Mr. Eisenberg pulled no punches in telling dealers how they need to change their marketing practices to match the consumer path.

Charlie then reintroduced Jared for the shortest closing remarks of the six years DSES has been produced for the industry’s leading dealerships. It was a fitting end to what surely was the most information-filled conference of the year.

Kudos to the DrivingSales team!

 

Best Practcies: Professional Insight, Powerful Results

October 22, 2014 by Gary May 0
DrivingSales Executive Summit 2012: A To Unmarketing

The 2012 DrivingSales Executive Summit has closed its doors with an amazing, energetic event to show. Congratulations to the entire (growing) DrivingSales team, you have left a higher bar to be measured against, once again. With nearly 1000 in attendance, primarily dealers, the vibe was strong around leading-edge strategies. And the expectations were high…

Opening in one of the Bellagio's main ballrooms, with the shortest intro of the four-year event by Jared Hamilton, emcee Charlie Vogelheim introduced Dennis Galbraith to talk about "big data" for dealerships, emphasizing the importance of executable data-based strategy, followed by Luke Wroblewski, renowned mobile expert. The information shared by the former Yahoo design guru wowed the crowd. While not industry-specific, the impact of traffic and studies was easily translatable to both OEM and dealership tactics. The big question was, why are we not better around mobile strategies? The opening reception definitely reflected the excitement for the event.

Florian Zettelmeyer opened up day two with a deeper drive into "Big Data" with a focus on national brands. Like Luke's presentation the evening before, the practical application into automotive was significant and it turned quite a few heads. Feedback from dealers was overwhelmingly positive, and interesting. So were some tweets: one suggested a drinking game each time "Big Data" was heard, the other coining "Big Data" as the…..well you'll have to find and read it.

Rand Fishkin was next and the SEO oracle delivered. Talking points included off-site, social signals, long-tail and other critical search components. The feedback from the session was that it was top-notch. The SEOmoz founder gave dealers (and many vendors) information points that area critical to success, especially given lots of "enterprise" information that is typically given to the industry.

One of the marquee events of the DSES was next…the Best Idea competition. It's best to watch the videos on DrivingSales TV since this post can't quite catch the passion that the dealers being to the table. Everything, at the end of the day, is about the dealer and the industry moves as the speed of retail. So go watch! After the first round of breakout sessions, it was back into the main ballroom for the Innovation Cup. This year cDemo came out on top. Next year those in the running are going to watch to polish up their presentation and explanation skills….

Cobalt was next with their presentation that was supposed to hit on research and, wait for it…. Data that the industry could use relevant to websites and traffic. Some of the points were relevant while many points were already part of existing marketing for most of the dealers in attendance. Then, the full-capacity crowd was rewarded with a gem of a presentation from Billy Beane. The Oakland A's General Manager, who doesn't make public speaking a regular practice, talked about how businesses must be smart, agile and customer-centric, plus saving some tongue-in-check monologue about Moneyball. The audience paid full attention to his ideas, quotes and stories.

Tuesday opened with Facebook and Google…and a heavy dose of anticipation. The two biggest subjects on the industry's mind, Google reviews and Facebook advertising, were not covered due to both companies request. Tom White did as good as possible a job without a full quiver of questions to ask, still leaving some important aspects to be covered by both the search and social giants.

Then one of the most highly anticipated sessions in the industry in 2012: Jared Hamilton hosted TrueCar's Scott Painter for a one-on-one Q&A. Whether Jared took it easy or was tough on who represented the industry's pariah about a year ago or not is of opinion, there were some great questions and responses with some in the crowd wondering what position TrueCar will play into 2013.

Jim Dance followed with a leadership focused presentation that should immediately impact dealership operation. Rich in examples and strategy, Jim did have a post-lunch audience (always tough) that revealed many taking notes. Packed afternoon breakouts brought the event to the evening's joint keynote with JD Power's Automotive Marketing Roundtable. Mini's marketing head Tom Salkowsky talked about their passionate customers and gave chimerical and video examples of just how dedicated Mini owners are.

Then, Scott Straten of "Unmarketing" fame stepped on stage and gave the packed ballroom plenty to laugh, cry and think about. Between chanting "stop it" in regard to mediocre marketing and technology use to bits of "Awesome", his words danced throughout the mix of dealers, OEMs, agencies, media and portals packed i for the following conference. Sick as a dog, Straten simply engaged the audience with the same style and techniques he begged attendees to use.

Amazing event. What will the DSES team due to make 2013 shine? We only have 12 months to find out…

Special announcements: Jared Hamilton introduced industry veteran Kevin Root as President/COO of DrivingSales and revealed that in April 2013, the DrivingSales Automotive Presidents Club featuring Seth Godin. For dealers who want to attend the New York event, go to www.drivingsalespresidentsclub.com

 

Best Practices: Professional Insight, Powerful Results

October 27, 2012 by Gary May 1
Go Ahead, Keep Rebuilding The Mousetrap. Tip: You’re Trying To Catch A Cheetah

Stop what you're doing. Right now! Look back, quickly. Look back for a while. No, not over your shoulder silly. If you've been at least somewhat involved in the digital realm over the past 3-6 years, take a hard look back. What have you done? Where did your advice come from? How much time have you lost? How much momentum have you gained? How many wins have you had? And how many losses?

Everything changes, we know that. We also know that one man's garbage is another man's treasure. So in your looking back, what have you really learned? This is a little beacon asking you to close the door (or if you're in a cube or BDC or somewhere without a door, pretend to) and think about who, what and to where you were following. This is not a call to go back to basics, which is garbage, however it's a call to think. For yourself.

Too often we go with those that have been penned as the thought leaders, gurus, experts, published authorities, subject matter experts, pros, top of their gamers and the like. So that begs a question: what has been constant in your digital presence for the last three years? Four? Five?

Chances are, not much.

Fact is a lot of people, namely business owners and executive management, are scratching their heads over the past months asking themselves "why did we go down the (fill in initiative here) road?". Is SEO alive or dead? Does social media work or not? Did the new close work or deter customers? Was mobile marketing right or wrong? Great questions. Think about it this way: did your last tent event sell lots of cars? But….that's not digital, right? A tent event or massive offsite lot sale is not, true. Neither should your thinking.

All those things promote traffic, sales, new customers, conquest, retention and more. Of course they do…you can ALWAYS sell. Digital strategies are no different than picking up a good book. They're cause to make you think. Not copy! Short term gains never win over long term thinking. And to think you need to know or be on the path to knowing better.

Sometimes it's funny how operators operate. There's a lot to be said about how dealers are afraid. They're afraid to spend or try new things or go off into unchartered territory. Not to defend them, the truth is they're bombarded. And by everyone that has something to sell from $.02 pens to $20M facilities. And the shiny new thingamabob fits squarely somewhere in between.

So in your reflection, look as specifically as possible at what was done over your foray into the digital world, and what was not done. You see a lot of people are selling new mousetraps and reworking the old ones. Yes, for the most part they work better. You can only be a judge, just like with a book or white paper or study at a conference, after the fact. And quite a few have benefitted over the past years due to their desire and ability to win in the digital realm and congrats to those who have.

Just a heads up that you're trying to catch a cheetah, not a mouse. A cheetah can still run at over 60 miles per hour with a mousetrap clipped onto its paw. That is until it gets smashed to smithereens and the cheetah goes on as if nothing ever happened. There are so few mice in the digital realm today and most have mousetrap detectors.

There are some big things coming. Here is a heads up that the next big thing is not in hardware, software, advertising, marketing, mobile apps, CRM, retargeting or templates. You'll have to think about it. For those that do get it the remainder of 2012 and 2013, as well as going forward, will be easier.

If this was a hard one to understand, keep reading and coming back. And thank you.

If you got this, see you at the DrivingSales Executive Summit October 21-23 at Bellagio in Las Vegas…and please keep reading. We'd love to hear from you, you're our kind of business.

 

Best Practices: Professional Insight, Powerful Results

 

October 9, 2012 by Gary May 0
Gary May and Joe Webb Create “A DSES Digest” Session For 2012 Las Vegas Conference

To better assist dealers attending the 2012 edition of the DrivingSales Executive Summit (DSES) automotive conference both at the event as well as afterward, Joe Webb (DealerKnows Consulting) and Gary May (Interactive Marketing and Consulting Services) have teamed up to create a new session at the top-ranked event October 21-23 taking place at the Bellagio Hotel and Casino in Las Vegas.

On Tuesday, October 23 Webb and May will conduct a breakout session at 3:55p for the indsutry's most progressive dealers allowing them to best utilize both the new strategies learned at DSES as well as those not capitalized on presently at their dealerships. The forty-five minute session, just before the closing shared keynote by Scott Straten (Unmarketing) for DSES and the J.D. Power Automotive Marketing Roundtable (AMR), focuses on execution, deployment and accountability around digital marketing strategies.

"We want to do something completely different. We want to have them open both their minds and laptops or tablets to get the ball rolling before they get back to their stores. This new breakout will set a precedent and deliver a greater value to DrivingSales Executive Summit participants. And yes, there will be comedy", said Joe Webb in response to having the new format chosen for the 2012 DSES.

"Joe Webb and I share perspectives, operational approaches and a constant drive for accountability that will benefit the dealers. We wanted to offer a change in the way that attendees typically leave the conferences and then first start to formulate their plan(s) by having the foundation for execution happen at the event. We're excited to move the needle for those that are ready at DSES", stated Gary May upon selection by the conference's dealer advisory board.

For dealers not yet registered for the leaing digital automotive conference, the can visit http://www.dses.com and use discount code IMACS12. The discounted book of rooms at Bellagio Hotel and Casino are sold out and the event is expected to reach 750 attendee capacity prior to the October 21 opening.

**DSES UPDATE**

Salt Lake City, UT (PRWEB) October 02, 2012

DrivingSales today announced that Scott Painter, Chairman and CEO of TrueCar, Inc., will take center stage for a one-on-one interview with DrivingSales CEO Jared Hamilton at the 4th annual DrivingSales Executive Summit(DSES). The DSES, which is the most authoritative profit-building event for innovative dealers, is the only auto conference Painter appears at this fall, and he joins an exciting keynote line-up that includes Billy Beane of ‘Moneyball’ fame, SEO ‘superstar’ Rand Fishkin, mobile experience expert Luke Wroblewski, renowned leadership trainer Jim Dance, prominent Northwestern University marketing professor Florian Zettelmeyer and an exclusive presentation from Facebook and Google.

Painter’s interview with Hamilton takes place on the main stage of the DrivingSales Executive Summit at the Bellagio Las Vegas on Monday, October 22nd at 2:00 pm PT. The question and answer session will cover Painter’s role with, and contributions to, TrueCar, including where the company has been, where it's going and what Painter sees in the future for the auto industry. Painter will also take questions submitted prior to the event by the DrivingSales community.

“We are excited that Scott is joining us for the summit, his efforts have truly aimed to push the boundaries of our industry. All Scott’s auto-related businesses in some way have melded technology, data and car-selling – a theme that we are zeroing in on at this year’s summit,” said Hamilton. “We look forward to a provocative, stimulating and illuminating session with Scott, one that will be of great interest not only to our dealer attendees and community, but also to the industry at large.”

 

October 3, 2012 by Gary May 0
DrivingSales Executive Summit: Learning Over Listening

One of the things we're most passionate about is education. Above anything else, education moves businesses forward. You can sell them all day long, and most vendors would given the chance, but until education (and support) is part of the equation there is no momentum.

The DrivingSales Executive Summit has set itself apart from other conferences since its inception in 2009 and continues to do so today. This year's lineup of keynotes is incredibly impressive and the team at DrivingSales has set the bar higher once again. However the magic is in the breakouts, along with the innovation sessions, where dealership staff in attendance get to break out their notebooks, tablets and other note-taking technology and build executable strategies.

Last year's DSES delivered some of the most creative and independent means for dealers to lead their markets with digital marketing strategies. One of those sessions was Gary Sanders of Stevinson Lexus of Lakewood (Denver, CO) talking about what he and his dealership did to better set the stage for customers looking at their inventory online and to direct how conversations and conversions would take place.

Simply put, businesses innovating trumps those who simply copy and in today's market it is essential to win. It all starts with the ideas and strategies. As simple as this sounds, most sessions I've attended at the breath of events around the industry center around "you need to be doing this" rather than "this is how you do this".

Come to the DrivingSales Executive Summit in three weeks with an open mind, it will change your business. Yes, you'll be able to learn more than simply listening…

 

Best Practices: Professional Insight, Powerful Results

You can participate (read: actually participate) in the DSES session that Joe Webb and I share on Tuesday, October 23 at 3:55-4:40p Click here for the DSES agenda 
Remember to use code IMACS12 when regsitering for DSES

September 30, 2012 by Gary May 0
DrivingSales Executive Summit 2011: The Big Bang (And Oh, What Comes Next?)

Wow. What happened last week was amazing. Nearly every session at this year's DrivingSales Executive Summit (DSES) rang the bell. From the opening comments on Sunday to the closing minutes Tuesday, nearly everything seemed to gel with a couple standing ovations to boot. This, ladies and gentlemen, is engagement, learning and a focus on the dealer at its best.

Day one featured returning emcee Charlie Vogelheim introducing DrivingSales' own Jared Hamilton followed Paul Potratz, JD Rucker and Jason Falls as the opening keynotes. Having outside-the-industry, topic-rich speakers has been a hallmark since the opening of the DrivingSales Executive Summit in 2009 and this year simply added to the validity of such influencers.

Day two started with a social media study by Dealer.com's Kevin Root and Matt Murray, then featured Aaron Strout on location-based marketing which presented some still very-new ideas to the crowd of over 400 attendees*. Four sessions of breakouts followed, covering a range of in-the-moment subjects, in addition to the Dealership Best Idea presentations. In between, two powerful events happened: a new Digital Marketing Dilemma "battle" format that had people buzzing into the evening and beyond day three, along with the DSES-exclusive Innovation Cup Vendor presentations. After the cup participants used up their allotted time, all attention was on the evening keynote Gary Vaynerchuk. He stole the show, got the more-than-typically-timid audience leaning forward and received what was described by nearly everyone as a one-of-a-kind, never before seen standing ovation. And a resounding ovation it was, not a "my gosh that was a boring presentation but at least it closed the day" kind of applause with people standing. Gary Vee rocked the house and converted the few not-yet-socially-commited dealerships on the spot. He followed that with a signing for his "The Thank You Economy" book.

Day three opened with Google and closed with the cup. And in between we heard from Zappos' Rob Siefker and what could arguably be the automotive industry's "Big 5" CEOs representing Dealer.com, Cars.com, ADP, DealerTrack and AutoTrader.com talking about what's coming in 2012. Many viewers not only enjoyed the big-company heads, they were comparing notes about who hit the ball the furthest (Mark Bonfigli of Dealer.com provided the second standing -albeit provoked- ovation of DSES).

Even with heads-up prep prior to DSES by the DrivingSales team, the Google session seemed to miss what most of the dealers there wanted to hear including answers to, among other things, Google Places questions. So there is room to improve in 2012 as well as grow. And by all signs, DSES may be getting quite a bit better and bigger in the coming year.

Kudos to those that made the draw in the breakout sessions including Jeff Cryder, Joe Webb, Tracy Myers, Cory Mosley, Marc McGurren, Brian Pasch and Dennis Galbraith.

The most heartfelt appreciation and thanks to Jared Hamilton and the entire unsung DrivingSales Executive Summit team. They put together the finest event for North America's most progressive dealerships out of a passion for what makes the industry tick. It was also a bit of a compliment to many of the DSES speakers as they were also invited to participate across town at the JD Power & Associates Internet Roundtable. You know who you are and the fact that what you contribute makes a difference to the industry. It was a pleasure to spent some incredible time with you at Bellagio over three days in October 2011.

Until next year…be well, be listening, be teaching, be growing and be yourselves!

 

Best Practices: Professional Insight, Powerful Results

*Being as how DSES is the only automotive conference streamed live as it happens, we may not know the total amount of attendees above the 400+ in attendance, but it's easy to say the impact went well beyond the walls of the Bellagio Hotel conference center. Dealers everywhere were affected by the 2011 DSES. DrivingSales and DSTV proved once again that you need to serve dealers in the ways that you are founded on. Education goes everywhere…socially.

October 17, 2011 by Gary May 0
It’s That Time Of The Year: A Legacy Or 2 Steps Forward, 20 Years Back

Confernce season! You're about to experience record-setting attendance, more technology than will choke a horse, speaker after speaker, keynote after keynote and talk about how 2012 should be your year to embrace it all. Oh, and the budgets! Take here, put there and add everywhere that starts with digital. Whew, welcome to the conference season.

This is the time of the year that makes the chasm between doers and don't doers greater, creates the delta between those who practice and those who pretend and allows those who want, a battle cry. But it's no guarantee of success. Recently IM@CS experienced its fifth pre-term cancellation in the past four plus years. What happened? One person leaving. One really good, very focused, and awake individual…but still one person. It was an experience that you might call two steps forward, 20 years back. There is no focus on the web there now.

Remember that staying on top of everything that's changing and relevant takes time, attention, questions, resources and commitment. When that one person, or in some cases few people, don't do the work for the many or depart the dealership, what happens? Where is the commitment that is required to truly be successful? It's not the ideas or initial execution that makes the difference, it is the promise to maintain for the long term. It may even include an expectation for excellence and signifiacnt cost. Every individual that has applied a successful strategy for web-based results in their dealership or group has been doing so for a while. In some cases, a very long while. These are experiences that you might call building a legacy.

So take heed. Commit to what comes after the events. Make a differnce starting with the decision to go. The cost of attending an event like the DrivingSales Executive Summit is one of the smallest you'll ever make. Most dealers spend more on coffee or shuttling customers to the local mall in a month. And those costs don't grow your business anywhere close to the amount that a digital investment will.

A legacy starts with a unbending determination to see things through, not giving up at the first sign of resistence or willing to settle for mediocre. And sitting down listening to someone telling you what you should do versus talking with someone about how to do it is a massive difference. Today it seems as though more dealers are willing to settle for second rate and not executing a plan over doing the work it takes to build to the point of success and making sure everyone is on board. Last time we checked, an engine doesn't run without fuel and a stuck cylinder means problems. Always move forward. Even fail forward. But move forward.

Yes, it's that time of the year again. But it's always that time of the year. The battles are won and the vision grows every day in the trenches. Press forward with a commitment to you, your business, your staff, your product and ultimately your customers. Remember that is why we do what we do. Refuse to take the backward steps that more businesses seem to do today. Don't compromise. Because you're better off doing it or quitting it. Are you in it to quit it?

And lastly, with a heavy heart for the loss we experienced today, consider some of the words that Steve Jobs has shared and how it relates to us:

“But it’s a disservice to constantly put things in this radical new light — that it’s going to change everything. Things don’t have to change the world to be important.”

“That’s been one of my mantras — focus and simplicity. Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.”

“Innovation has nothing to do with how many R&D dollars you have. When Apple came up with the Mac, IBM was spending at least 100 times more on R&D. It’s not about money. It’s about the people you have, how you’re led, and how much you get it.”

“You can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future. You have to trust in something — your gut, destiny, life, karma, whatever. This approach has never let me down, and it has made all the difference in my life.”

So are you ready for what needs to take place after conference season? We'd like to hear from those who are….

 

Best Practices: Professional Insight, Powerful Results

October 5, 2011 by Gary May 0
The Dealership Environment: Inspired By Everything, Motivated By Nothing

Face it: You’re whipped. Which way is up? Which way is down? Is flat the new growth? Is the shiny object the new thing keeping you from the golf course of from your sales course? Fact: the dealership environment is as fragile and unsteady as it’s ever been. Yet there are more opportunities than ever.

Look around for a little while at any dealership and on the surface it looks functionally no different than it did just a few years ago. Dig a little bit and everything changes. But you already know this. You’re obviously more progressive or being informed by someone who is because you won’t find the sports score ticker or a reality show recap here. It’s all business. But is it new business?

With more advice than ever, including a massive dose of simply republished (or regurgitated) articles and data, and more tools than ever, including predominantly recreated, re-skinned and relicensed  products, it easy to get inspired by everything while ultimately motivated by nothing. So how do you stop the regression and inevitable redirection?

Have a plan. Plan your work. Work your plan.

More than ever, and especially with the speed of all things “new”, it is critical to write everything down, have a plan (including accountability for yourself), build support and see things through. Anything less is simply “blocking and tackling”, which is crap. Is this advice sage? Not at all!

In order to succeed you’re likely doing a number of the things listed above anyway. But are you doing it for everything, every day and do you have a plan of action? Can you get uncomfortable long enough to become perpetually motivated? Can you create the buy-in needed for at least a year? Two?

With the level of community support available, on DrivingSales for example, it’s easier than ever to get the motivation necessary. Remember, the platforms are for sharing and doing. DrivingSales and the other networks are some of the most underused resources! They are not supposed to be selling platforms. Simply reading and not sharing is akin to watching an accident unfold in front of you and not helping. Considering most dealerships are not the most positive environments around why, aside from the ego and time excuses, would you not go to where you can participate, learn, ask and excel?

While there are some great people sharing and answering questions, the purpose of the forums is to engage. The challenge ahead of us is not the economy (national or fuel) or the products. Our collective Achilles heel is not process or response times or the OEMs enforcing programs they don’t understand. Our greatest faults are relaxing, waiting for things to automatically happen for us and not participating. Not asking more questions and letting go of our egos. Not taking more responsibility for our staffs, interactions and brands. Being in the store but not being aware or active. Like most dealers in social media, we might be inspired but by not listening, involving and really trying, we are limiting our success. All of us.

1,000 people at the largest events for dealers, vendors and the OEMs? If those in attendance were just dealer staff, that would represent only 0.0005% of the retail industry. 50 people involved in a community with 50,000+ that touch the content? That’s a slightly better 0.001% involvement.

How can we motivate an industry? It’s not a CRM. It’s not going to happen with a DMS. And it’s surely not going to be spurred by a dealership website (have you actually looked at yours? Really?!) We must be motivated by what can move or change things for the better. We must be motivated by those things that last longer than 30 days. We must be motivated by how much more we can do. We must be motivated and then validate those that did the motivating, then motivate others.

Our industry does have more leaders than are presently obvious. It’s just not obvious. Not for now.

Businesses, already challenged, are going to be challenged more in the foreseeable future. Do you want to go into that future armed with only a pea shooter? Why not an arsenal? Why not a team? We are better than that. An industry that represents the largest part of our (shrinking) GDP deserves to be better, not lethargic!

Take the challenge and get a plan together with solid fundamentals and a road map. Let your inspiration without action turn into something greater.  What would happen if 2,000 people were active on communities? What if 3,000 showed up at the best events? We don’t know.

Best practices: Professional Insight, Powerful Results

 

August 9, 2011 by Gary May 0
What Have You Done For You Lately? (Ooh ooh ooh yeah…)

You're back but your bags (and head) may still be packed from your Las Vegas departure. The whirlwind of powerpoints, data, applications, widgets, speakers, vendors and pitches that opened October 12 with Digital Dealer and ran through DrivingSales Executive Summit at Encore, came to a close mid-day last Friday with the departure of over 1,000 from JD Power's Annual OEM and Ad Agency shindig called Internet Roundtable at Red Rock Resort (where more upfront talks than Internet dealings happen, but let's digress).

So your notebook, FlipCam, voice recorder and brain are packed with thoughts, visions, ideas and goals around everything you heard. But the "back to normal" is so gratifying that you may have not done a cotton-picking-thing since switching off the neon and turning on the flourecents. And besides, it was kind of touching to see that 88-day old unit turn 100 now that you're back (ooops!).

So if you're stuck with not knowing where to start, you didn't leave with goals. If you've got three or four places you want to start at, you may not know what your greatest weaknesses or opportunities are. And if you didn't gather enough information on how to get started and the first steps to take from that high-ranking speaker, call them for a freebie. And you may just want to "x" off that session or conference next year because the value didn't get delivered.

So, what have you done for you lately? (Sorry Janet, it's not about you). It's time to crank that Internet machine thing to the next level, right?! Do yourself a favor and start looking everywhere else but automotive and get your bearings. Why? Because there are Facebook pages selling more Snuggies than your website sells in service. There are blogs feeding more contacts to start-up S-E-O, K-E-Y, M-O-U-S-E companies than you get leads from $199-a-month leases. And we have ourselves (and many vendors) to blame.

Start Thursday with a goal to add one task from your volume of Notes 'de Las Vegas and start it. Not Friday, not next week. October 28. Haven't secured your Google Places/Maps location? Do that or learn about it. Haven't secured your Foursquare venue? Have 60 domains you registered a bunch of years ago and one is perfect for a blog? Start it and who cares what it says as long as it says something about what your store is passionate about regarding your customers and the products you sell. But what have you done for you lately?

"Good thing I cook or else we'd starve to death…" How appropriate is that today? Automotive retailers must thank their customers for coming in year after year and driving off in new and pre-owned cars with little more than a smile. It was about the badge, the new product, the incentives and the advertisements. Now it's about you. Matter of fact it always was but the industry lucked out for more than a decade. So what have you done for you lately?

Yes there's half-cooked information all over. Yes, there's "experts" who haven fallen into something that, for obvious reasons, they can't quite explain in an hour on stage. Yes, there's going to be more consolidation in the indsutry which means your ____________ company may become part of another company you're not doing (or don't want to do) business with. But what have you done for you lately?

There are many really good, and some extremely good, tools and providers out there to settle for what someone in your Twenty Group has or what your read in an ad or study. Last week it was amazing to watch the Innovation Cup at the DrivingSales Executive Summit. The "let's never settle for me-too" juices were really flowing there. Put easily, if something can't be verified by a neurtal third party, don't necessarily run away, rather gain more information before making a decision. Chances are you're right that it wasn't a good choice in the first place.

Today you have to be prepared to do something for yourself and stick with it. Even though it's so easy to quit and go back to what you knew. It's also more costly than ever. If you invested the time and money to be around that much addictive behavior for a week or two in Las Vegas, everything you brought back deserves to come to life in your store. That is if you can find your notes among the free schwag of flying monkeys, free model cars, light-up bounding balls, mints, pens, flash drives, logo hats, t-shirts, notepads, shopping bags and fliers for products that are pay-for-it-now-cuase-it's-almost-to-market-so-you-can-be-first (wink, wink).

So what have you done for you lately? Come on, we've got to …….uh, wait….come on…..wait for it…..wait for it……you know you want it…..SELL MORE CARS!

Best Practices: Professional Insight, Powerful Results

October 28, 2010 by Gary May 0
DrivingSales Executive Summit…In A Nutshell

 DrivingSales Executive Summit V2.0 hit Encore (Wynn) in Las Vegas last Monday through Wednesday. A few things: attendance doubled last year’s, the start was absolutely electric and the event finished on such a high it left many attendees literally longing for more and feeling like they needed another day. The DSES crew flat out delivered.

Upon walking into the main Encore conference room at 4:00p, it was packed. Charlie Vogelheim emceed once again with his typical style. Jared Hamilton, founder of DrivingSales.com, did a more-than-typically -fast-paced tirade on where the industry is from both his and an opportunity perspective. It was mesmerizing and for more reasons than the picture of the donkey suspended in mid-air. The foundation was set.

Brian Benstock and Sean Wolfington talked about what Paragon Honda and Tier 10 did together to achieve massive results from integrated marketing. Not “let’s do this offline and see if it works on the web” so-called integration but a rarely-executed integration. The cost would strike most dealers, especially Honda dealers, as a shock today but it was a massive undertaking, shaved Paragon’s costs in what would rank as the “wow that’s great” territory and put them solidly on the map as #1. It was impressive.

Then it was time for Scott Monty of Ford (http://www.twitter.com/ScottMonty). As I’ve had the benefit of seeing a good part of the opening of his presentation before, it was crowd watching time. Simply put, Scott had the room wrapped around his finger. It’s amazing to hear about just part of what he, backed by a rare CEO in Alan Mulally, and the social media and marketing teams do at Ford. Day one’s reception at Piero’s was fantastic, the buzz consistent well into the evening.

Day two kicked off with great anticipation and didn’t disappoint. Jeremiah Owyang (http://www.web-strategist.com/blog) piqued the interest of many in the room with volumes of data as well as practical application. Brian Pasch and Erich Miltsch both hit their separate sessions, SEO and location-based services, with great engagement. Eric unveiled his CarZar application (http://www.thecarzar.com) which was definitely the talk over the rest of the conference. Grant Cardone followed with one of his rousing, impassioned pleased from stage about businesses maintaining an “eat or be eaten” mentality.

Three sessions of breakouts, then lunch, and three more rounds covered the rest of day two’s learning. The Facebook session (Albrecht AG and Lebanon FLM) was insightful but seemed to lack engagement with the audience and didn’t answer the “tough questions”. Rafi Hamid’s Enterprise Management presentation may have been a little much for some of the attendees. Fact is all could have, somewhat to completely, restructured their dealerships just from his insight.

Then it was time for the Dealer and Vendor Innovation Cup. What a great way for dealers to participate in what may change the industry next! These are some of the most innovative folks around, not hampered by other company’s offerings or what vendors don’t provide. Some of the substance was leading edge, others more common place. But the desire to execute, and what it took to continue to push the envelope, that was the compelling “meat and potatoes”. eCarList (http://www.ecarlist.com) and Marc McGurren from Jerry Durant Toyota won. Congratulations.

The one thing that continues to strike me after attending eight years of automotive conferences is this: why do we not connect the dots at the event rather than making the attendees do so themselves after the events. DrivingSales Executive Summit would have been the right place to have a Q&A session that allowed those that wanted the extra insight to get going when they returned to their dealerships later in the week. Note to promoters: breakouts, lunch sessions and other quick after-session times plus post-event webinars and curriculum are perfect for that and the speakers should be required to do their part.

Tuesday closed with another packed reception but I’d say the buzz was higher. Yes, there was even a Ralph Paglia sighting! Lots of connecting, introductions and big conversations (small chat was non-existent). It was fun to have a number of Canadians in the room as things change north of the border. The industry there is also changing rapidly and not having felt as steep of an economic decline as the US did, many retailers there are waking up to incredible opportunities for their dealerships. After hours, Sean Wolfington and Brian Pasch greeted some forty plus to their own reception which went on for another four hours plus.

Wednesday saw Dan Zarrella (http://danzarrella.com) put many on their ears and some looking inquisitively with a wide-ranging but hard-hitting session of insight all relevant to search, social, engagement, measurement and more. The accountability and opportunities dealers can create just from his time on stage would be more than a year of gains. Joel Ristuccia of Babson College brought incredible amounts of insight to the subject of change management in the industry, Dale Pollak did one of always rousing, but very up-to-date, admonitions about how dealers must change now and Jared Hamilton closed the event with John Holt of Cobalt Group on stage. Admittedly I missed that session while in the adjoining hall on phone calls and no tweets.

In closing, with definite room to grow and improve (and some more microphones around the audience for the Q&A session after each keynote), DrivingSales Exeuctive Summit was spot on in only its second generation. There was enough positive feedback to likely venture a guess as to how much the third edition would grow. And maybe room for…….

Congratulations to Jared and the entire DSES team for an impressive event!

October 24, 2010 by Gary May 1