Since 2007, IM@CS has earned a reputation for allowing dealers to take advantage of trends, opportunities and addressing what’s next. Well, nobody could have seen what has ended up being “what’s next” for 2020. At the same time, we are proud to have enabled hundreds of clients in their digital progressions, with our existing dealership base absolutely set up for the current crisis as they’ve become nimble operators.
While new technology is exciting and, quite frankly, enabling organizations on an increasing basis (if not thrusting them into a do-or-die mindset), automotive is an interesting niche and any one aspect of digital retailing or online sales with home delivery, consumer-first tools and the like will not make you successful. No, you need to understand the tools and their measurement, have the proper culture in today’s businesses environment and make everything about the customer, which we’ve been doing exclusively with our sales coaching and unique CRM skills mentorship for over twelve years.
NEAT (Nimble Engagement And Transaction) is a whole-store approach and mindset from any initial touch to in-store visits and beyond. NEAT focuses your dealership on the most important aspects of attracting, engaging, creating and keeping your customers. If 2020 has proven anything, the arguments around keeping the “traditional road to the sale” are in fact, dead and have been for years. Stop making your prospective clients jump through hoops, you won’t likely get them and you definitely won’t keep them.
Removing the many cumbersome aspects of automotive transactions, people and processes, as well as the mindset that kept those in play is the first step. Your next step? Contact IM@CS to arrange for an assessment meeting and determine your best course of action to enable results.
Best Practices: Professional Insights, Powerful Results
