Tag Archives: culture

Still Ignoring The “C Word” Will Cost You

The “C Word”. You know, that word. The one that makes dealership executives’ skin crawl, makes sales people laugh, has trainers’ mouths drool and absolutely keeps your store from its true potential. It even has female staffers cringing, question working at the dealership. Say it with me….CULTURE. Ignored by only the bravest of souls who understand the […]

Misunderstanding the Misunderstood (A Post-NADA Perspective)

Too often, we mix messages. We misconstrue. We miscount. And most often, decisions based off those actions lead to more of the same. There is a lot of “data” out there: actionable, validated, accurate data, and damaging, paralyzing, inaccurate “data”.   Last year IM@CS was fortunate to be involved with a Mercedes-Benz project around lead […]