Monthly Archives: November 2008

You Know Something Your GM Doesn’t

No matter how you slice this one, it's not good. See, stores may build results and get things done bottom up. But unless things changed since the close of business yesterday, your store is managed top down. And the fact that you know things that your GM doesn't won't allow you to get far or […]

Build It And They Will Come…

In hospitality, it's the Ritz-Carlton, Four Seasons and Luxury Collection hotels, in aviation you're talking about the A380 and B787, and in automobiles Bentley, Rolls-Royce, Maybach, Lamborghini, Bugatti and the like. These brands beacon to those that can afford them and those that can't. They represent some of the finest in quality and reputation. Now […]

Week At IM@CS: Chats With The Industry

Keeping up with the 'Joneses' in the industry is something that most people want to do, if not beat them. The issues are typically time, resources, knowledge and access. While I've been using many of the online resources for a while, it's not the case for the majority of our industry friends.  Also, there is […]

Sharing The Pain, Silver Bullets And You

What is it that drives someone to perform? Along with the given family, friends, clients, bosses, partners and other tangibles and intangibles, it's simply that person's desire. Two things are clearly evident in the auto industry today: it's inextricably tied to the economy (if not one of the biggest drivers) and that companies reap what […]

Get Busy Living Or Get Busy Dying

Could Andy Dufresne (Tim Robbins in The Shawshank Redemption) actually have been a car dealer? Everyone is holding their breath right now. Get busy living instead of waiting!!  Waiting is the same as dying.  Waiting for customers to return? Waiting for the bailout?  Waiting for consumer confidence to go up? What is it going to […]

IM@CS Survey: Getting Serious About Online

What will it take for dealers to get serious about online and focus on what drives traffic today and going forward?  It's a question asked often nowadays but not answered.  So, what do you think is the number one spur to get dealers to act and why? 1. Dealers/GMs understanding online more, or2. Vendors making […]

Week At IM@CS: Chats With The Industry

With more focus on the bottom line and getting more out of every dollar, it's more important to know that your suppliers are working for you.  Here's some that understand that: Time Highway: Karen Dillon knows what it takes to deliver a value, but she also knows how to stay relevant. Things at many dealers […]

Debate All You Want…It’s Up To Washington…

Believe it or not, the auto industry and it's very immediate neighbors have always made the decisions. Whether it's to build large trucks or small cars, release vehicles from production with known problems or not, pay someone $60 an hour for a $25 an hour job, it doesn't matter as it was decided by the […]

New Products Always Save Us! Right? Hello?

One of the things that typically drives the auto world is new cars, major redesigns and other aesthetic updates that shout "I've got the newest one" to family, friends, coworkers and the world.  This week the LA Auto Show hits and hopefully the traffic will too. If SEMA and LAAS are strong indicators of what's […]

What Brings Them Back?…Besides The Free Coffee.

More than ever dealers are realizing that retaining clients and giving them reasons to come back is important, if not their lifeline.  Building your business around 'the next up' is fine, as long as you are guaranteed to have a constant stream of people.  Challenges currently being faced at retail have shown most car dealers […]