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[Posted on 2010-07-28]
Title: Let's Talk Next Spring (A Very Direct Monologue) July 28, 2010 After talking with Internet sales staff and leaving messages for management over the past months, I visited a prominent LA-area import dealer recently to see about getting a few minutes with the manager responsible for their web and eCommerce presence. After finally... Click here for the blog >
[Posted on 2010-06-17]
Title: Death By Response: You Lost Me At Hello! June 17, 2010 Let's take a moment to ignore the store front, avoid the showroom, shed technology and just get back to being human. Do you know how to talk and carry a conversation? Well, if you judge that by much of the email and phone communication going on at automotive retail, you'd be left with... Click here for the blog >
[Posted on 2010-06-12]
Title: Vendoritis Or Dealeritis: Part Deux June 12, 2010 After the recent seminars and events in the Los Angeles area it seems more clear than ever: dealers want to do more, are mostly eager to address new opportunities (or old ones sold as new), are baffled by new technology including social media, are looking at... Click here for the blog >
[Posted on 2010-06-06]
Title: Dealership Reset: It's Halftime, You Got Game? June 6,, 2010 There's not too many times during the year that we call a time out. Well, there's usually one. Here's the dealership reset: Accountability: How are you against your goals?... Click here for the blog >
[Posted on 2010-05-13]
Title: Focus Daniel-san, Focus! May 13, 2010 Focus. We all need it. Sometimes we loose it. Hopefully we get it back. Focus is what, along with goals and direction, on the path to success. Simply put we're in the business of selling products and services, backing them up, and maintaining relationships with those that bought the products or services. Broken focus is what... Click here for the blog >
[Posted on 2010-05-01]
Title: Hey, It's Digital May 1, 2010 Another event in the history books. Digital Dealer 8 provided a new round of talk, perspective, conjecture, ideas and repetitiveness. Well attended, the eighth iteration of the event made way for a full expo, some great sessions, loud receptions and the proverbial automotive industry buzz. It was a bit funny last week when two things occurred that caused me to... Click here for the blog >
[Posted on 2010-04-12]
Title: It's Time To Do A Few Things Well April 12, 2010 Most people that read this blog that are in automotive retail probably have one thing in common: they can do one thing really well. Sales, finance, management, etc you're likely not fresh in your position or field. You've been trained, taught, updated and (even if not very effective) sent to seminars, events and trade shows. People looking for... Click here for the blog >
[Posted on 2010-04-04]
Title: When You Hit The Wall...Again. And Again. April 4, 2010 From time to time, even with the best plans, strategy, resources and more, it becomes painfully clear that you're not going to make it. Unfortunately, some people experience this state of being for far too long. In automotive retail, there are even those that are paralyzed by it for, well, eons. In sports if you have two false starts you're... Click here for the blog >
[Posted on 2010-03-24]
Title: Trying To Move Your Business Forward Alone? You'll Get Tired...And More Lonely! March 24, 2010 There you were, grand opening day. Glistening bright showroom, gleaming inventory, balloons, refreshments and customers. Fast forward however many years and maybe a few of those items have faded. But the one thing that can't go away... Click here for the blog >
[Posted on 2010-03-15]
Title: Is It The Chicken Or The Egg? Nope. It's The Customer! March 15, 2010 A long time ago we lost focus. Then got it back. A while ago we lost focus, and got it back. A short bit ago we lost focus. Somehow it came back together. Ah, the joys of the automotive industry. Factory, retail, supplier, service provider...all of us. It's about the... Click here for the blog > Previous | Next
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